ChristBay Support

We're here to help

Have a question, a billing concern, or just want to say hello? We're a small, personal team and we read every message ourselves.

Send a Message Browse FAQ
How can we help?

What are you looking for?

Find answers quickly or send us a message below — we usually respond within one business day.

Getting Started

First launch, setting up your journal, understanding Reflections, and configuring your daily reminder.

Billing & Purchases

Questions about the App purchase, the Blessed upgrade, Top-Up Reflection packs, and restoring purchases on a new device.

Privacy & Data

How your journal data is stored, your GDPR rights, and how to request deletion of your account and personal data.

Technical Issues

App crashes, missing Reflections, sync problems, notifications not working, or anything that isn't behaving as expected.

Blessed Upgrade

Everything about unlocking Blessed — what's included, restoring it after reinstalling, and how it differs from the base App.

General Feedback

Feature requests, content ideas, scripture suggestions, or just a kind word. We genuinely love hearing from our users.

Response times

What to expect

1 business day

General support

Questions about the App, features, Reflections, and general feedback. We aim to reply quickly.

1–2 business days

Billing & purchases

Purchase and entitlement issues may require us to verify your transaction with Apple. Blessed users receive priority.

Within 5 business days

Privacy & data requests

Account deletion and GDPR rights requests. We acknowledge within 5 days and complete within 30 days.

Get in touch

Send us a message

Fill in the form or reach out directly. There's a real person on the other end.

Reach us directly

Whether it's a quick question or a detailed concern, we want to hear from you. Our support is run by the same people who built ChristBay — no bots, no ticket queues.

Email

hello@oakdev.app

For all support, billing, and privacy enquiries

Phone

+46 70 810 57 66

Sweden (CET/CEST) — for urgent matters

OakDev & AI AB

App studio — Uddevalla, Sweden 🇸🇪

Reg. no. 559431-6787
Country Sweden 🇸🇪
Address Kristevik 633
451 96 Uddevalla, Sweden
Email hello@oakdev.app
Phone +46 70 810 57 66

Contact form

We'll get back to you as soon as possible — usually within one business day.

Helps us locate your purchase quickly. Find it in your App Store receipt email from Apple.

By sending this message you agree to our Privacy Policy. We use your email only to respond to your enquiry.

Message sent!

Thank you for reaching out. We'll reply to your email within one business day. May your day be filled with grace.

About us

A small studio with
a sincere mission

OakDev & AI AB is an independent app studio based in Uddevalla, Sweden. We build focused, purposeful apps — tools that serve a specific need and serve it well, without noise, ads, or distraction.

ChristBay is our devotional app for Protestant Christians seeking a quiet, private space for daily scripture and reflection. It's built the same way we run our studio: carefully, honestly, and with respect for the people who use it.

When you contact support, you're speaking directly with the people who designed and built ChristBay. There's no outsourced helpdesk. We care about getting things right.

Kristevik 633, 451 96 Uddevalla, Sweden

2026

Year ChristBay launched

🇸🇪

Swedish-built & EU GDPR-native

0

Ads in ChristBay — ever

100%

Personal replies — no bots

FAQ

Frequently asked questions

Quick answers to the questions we hear most often.

Open ChristBay on your new device and tap Settings → Restore Purchases. Make sure you're signed into the same Apple ID that made the original purchase. Reflections from your App purchase, Blessed upgrade, and any Top-Up Packs will be restored via Apple's StoreKit. If restoration fails, contact us at hello@oakdev.app with your Apple transaction ID.
First try tapping Settings → Restore Purchases in the App — this re-verifies your purchases with Apple and can correct balance discrepancies. If the balance still looks wrong after restoring, email us at hello@oakdev.app with your Apple transaction ID and we'll investigate manually.
All refunds are handled by Apple — we don't process them directly. Visit reportaproblem.apple.com, sign in with your Apple ID, find the ChristBay purchase, and select "I'd like to request a refund". If you believe you have a legal right to a refund under Swedish or EU consumer law, email us and we'll be happy to assist.
Email us at hello@oakdev.app with your iPhone model, iOS version, ChristBay version (visible in Settings → About), and a description of what you were doing when the crash occurred. Screenshots or screen recordings are always helpful. We treat crash reports seriously and aim to ship a fix in the next update.
Blessed is a one-time in-app purchase — no subscription, no auto-renewal. It unlocks additional content categories and features, and adds 300 Reflections to your balance. You pay once and keep access permanently. There are no hidden recurring charges.
You can delete all local data instantly from within the App via Settings → Privacy → Delete Account & Data. For full deletion of any server-side data, visit our Delete Account page or email hello@oakdev.app with the subject "Account Deletion Request". We'll confirm deletion within 30 days as required by GDPR.
Yes, completely. Your journal entries are stored locally on your device only. We never access, read, or process the content of your journal. Your entries are not sent to our servers, not used to train AI models, and not used for any purpose whatsoever other than displaying them back to you. See our Privacy Policy for full details.
Check that notifications are enabled in two places: (1) iPhone Settings → Notifications → ChristBay — ensure "Allow Notifications" is on; (2) Within the App at Settings → Notifications — confirm your reminder time is set. If notifications are enabled in both places but still not arriving, try toggling them off and on again in iPhone Settings, then restart the App. If the issue persists, email us.